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‎03-18-2022 12:02 PM

HP Recommended
Product: HP Notebook - 17-ca1002cy
Operating System: Microsoft Windows 11

I was having trouble with my laptop. I called what I thought was an HP support number. Evidently it was a scam and they have changed the pin on my laptop and I cannot get in it. HELP!!!   

Category:
1 REPLY 1

‎03-18-2022 01:25 PM

HP Recommended

Hi:

 

Unfortunately, no one here would be able to help you with getting into your PC if you don't know the PIN.

 

Your only option would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...you will need a 32 GB USB flash drive for this purpose, and access to another PC running W7 64 bit or newer.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You will lose all data currently on the hard drive.

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