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‎05-05-2025 09:46 PM

HP Recommended

I tried to do a factory reset and now it’s stuck at 64% on that reset. And it just keeps turning off and turning back on

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1 REPLY 1

‎05-07-2025 06:57 AM

HP Recommended

Hi @Riley88,

Welcome to the HP support community.
 

I understand you have trouble with the HP Device stuck on a Factory reset screen and not able to use it. Please let me know if this is a printer or a Pc, so I can try to guide you better in resolving the issue.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here


To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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