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Locked

‎04-01-2024 02:45 PM

HP Recommended
Operating System: Microsoft Windows 11

My new PC has Windows 11.   I downloaded,  installed and activated Microsoft 365 and when I tried to go into either Word or Excel it kept asking for a PIN number.  I did not have a PIN number  so tried an old PIN number from my old PC.  Because I tried many times, now my PC is locked up and I can't get in at all.

Category:
1 REPLY 1

‎04-01-2024 03:32 PM

HP Recommended

Windows is designed to lock the PC after three failed login attempts -- for several hours -- but after that, you should be able to login again.

 

If this happened hours ago or yesterday and you still can not login, then your account is locked and we can't do anything to help you with that, as that is an MS account.

 

I wish we could help you -- but we're not allowed to, since we have no way from here to verify ownership of any computer.


Therefore, according to the Community's Rules of Participation:


4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.


To get help resetting the password on your product, you have to Contact HP support in your region using the following link:

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 



I am a volunteer and I do not work for, nor represent, HP
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