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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- I've forgotten my password to get into my laptop

Create an account on the HP Community to personalize your profile and ask a question
10-30-2024 09:36 AM
I have forgotten my password, as haven't used my laptop for a while. I can't get in to reset password as it says incorrect password, use last password I logged in on.
I don't want to reset computer as I will lise my files.
Any help appreciated
Kind regards
10-30-2024 12:23 PM
Hey
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,
Stay safe.