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‎10-26-2024 07:42 AM

HP Recommended
Product: hp notebook 14-am519TU
Operating System: Microsoft Windows 10 (64-bit)

Wanted to get the HP recovery manager the one I found is a update and not the full version

Category:
7 REPLIES 7

‎10-26-2024 09:15 AM

HP Recommended

I looked here and did not see a recovery manager

 

 

I did find the HP Cloud recovery. 

 

HP Cloud Recovery Tool (Windows 10 and 11)

The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

Download tool here  Microsoft Store

For further information about this tool, click on the following link.

Learn more

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‎10-26-2024 09:47 AM

HP Recommended

@Radkeyboard7984 

 

Your notebook's 1PL49PA#ACJ is no longer supported by the HP cloud recovery tool.

 

I have noticed in the last few months that HP seems to be removing cloud recovery tool support for notebooks 5 years or older.

 

That leaves you with the option of clean installing W10 by making bootable installation media with the Media creation tool from the link below:

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook 14-am519tu Software and Driver Downloads | HP® Support

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‎10-26-2024 10:22 AM

HP Recommended

check under software sollutions

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‎10-26-2024 10:27 AM

HP Recommended

I just cant believe that they would do that. pepole still need the recovery image from cloud recovery to erase user data if there is no recovery partition

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‎10-26-2024 10:28 AM

HP Recommended

I wanted to install the orginal os win 8 on it.

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‎10-26-2024 10:29 AM - edited ‎10-26-2024 10:31 AM

HP Recommended
@Radkeyboard7984 wrote:

check under software sollutions

I assume you tried it and it did not work.

Did you get an error message?

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎10-26-2024 10:38 AM

HP Recommended

If your notebook came with W8, it would not have been supported by the HP cloud recovery tool.

 

The product specs indicate it came with W10, not W8.

 

HP Notebook 14-am519tu Product Specifications | undefined

 

Software

Operating system
Windows 10 Home 64
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