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‎02-03-2023 10:58 AM - last edited on ‎02-03-2023 11:57 AM by Moderator

HP Recommended
Product: HP Laptop - 14s-fq0001nq

Hello i have a laptop hp 14s-fq001nq product number : 1K5W2EA#AKE

Series number: [personal info removed]

The problem is i cannot install windows 10 on this laptop beacasue a infinite loop checking conexion to microsoft i want to provide me the original iso for my laptop with windows 10      . The lapop haveit windows 10 when i buyt

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1 REPLY 1

‎02-03-2023 11:06 AM

HP Recommended

Hi:

 

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is:  1K5W2EA#AKE

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