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- I want to install windows 10 on my product and i need origin...

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02-03-2023
10:58 AM
- last edited on
02-03-2023
11:57 AM
by
RodrigoB
Hello i have a laptop hp 14s-fq001nq product number : 1K5W2EA#AKE
Series number: [personal info removed]
The problem is i cannot install windows 10 on this laptop beacasue a infinite loop checking conexion to microsoft i want to provide me the original iso for my laptop with windows 10 . The lapop haveit windows 10 when i buyt
02-03-2023 11:06 AM
Hi:
You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use the utility.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.
Your PC's product number is: 1K5W2EA#AKE