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Message 1 of 2
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Flag Post

I want to open a file that has been disabled

HP Recommended
Pavilion dm4-1165dx Entertainment Notebook PC
Microsoft Windows 10 (32-bit)

"This error may appear if you attempt to open a file marked as damaged or disabled by a Microsoft Office program. Each time the file is opened, even if the file was recovered or repaired, this error appears and other open files or programs will be suspended.
The file is in the Disabled Items list because, in previous attempts to open the file, it has caused a program error or shut down more than once.
If the file was properly recovered, replaced, or deleted, you can remove the file from the list of disabled files (re-enable the file) by clicking the File tab, clicking Options, and then clicking Add-Ins. In the Manage list, click the arrow and select Disabled Items, click Go, and then select the disabled item that you want to re-enable.
Re-enabling a file does not guarantee the application can open it. The file must be recovered from either a backup or undamaged recovered file.

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Message 2 of 2
Flag Post
HP Recommended

@Charlotte1974 

 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

I am sorry you are stuck.

 

The situation is pretty much explained by the text you included in your message.

 

You did not mention the file type - I would guess it is, in fact, an Office file (Word, Excel, etc).

 

Regardless,

If you have a copy of the file - that is, a backup of the file that was made before it was damaged, this is the time to retrieve the file from your backups.

 

You might be able to find out more about any possible options.

Ask your question at the Community:  Microsoft Community

 

What else?

Not sure.

I'd consider searching the 'net to see if anyone has managed to find a solution (other than retrieving the file from a backup).

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

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