• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-26-2017 05:55 PM

HP Recommended
Product: HP ENVY TS m6 Sleekbook
Operating System: Microsoft Windows 10 (64-bit)

I believe a factory reset would clear up how utterly pathetic and slow my laptop has become. My browser continuously loses touch with YouTube, and FireFox is 100% consistent in not responding to every other thing I try to do browsing the web, shopping on Amazon is torture because everything is sooo sloooow. . . I have an external drive, as there is no internal drive to insert disks, but I do not have the original start up disk that came with the laptop when I purchased it (if there even was one). It may have been thrown out or lost when I moved recently.  I do not know how to perform a factory reset on my laptop, but I am even more concerned with how to fire the computer back up and get it going after performing one.

 

Sincerely,
Treadblue

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2017 10:08 PM

HP Recommended

It should fire back up on it's own after doing a System Recovery. Follow the guide here:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-26-2017 10:08 PM

HP Recommended

It should fire back up on it's own after doing a System Recovery. Follow the guide here:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎09-29-2017 03:56 AM

HP Recommended
That looks like the link I desperately needed. Thank you, thank you. 😃
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.