I would like to remove my drive from the laptop and backup the files to a safe storage.

[Keth3]

Hi, I’m having trouble logging onto my HP Pavilion. When I turn it on, it says ‘preparing automatic repair’. I have therefore tried pressing F11 to go onto the troubleshooting menu where it asks me to log into my account. However when I type my Microsoft account password, it says ‘password incorrect’ even though it is correct as I’ve been able to log onto that account on my phone to get to this screen. I spoke to the Windows Assistants and they said that I must have set a local password for my laptop which I now cannot remember. I would like to remove my drive from the laptop and backup the files to a safe storage. Please can you kindly advise me how I should do this?

[zoey7886]

@Keth3, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Backup Files from HP Pavilion in Automatic Repair! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Access Safe Mode:

• Restart your laptop.
• As soon as it powers up, start pressing the F8 or Shift + F8 keys to enter Safe Mode.
• If successful, choose "Safe Mode with Networking".

Use a Bootable USB Drive:

• If Safe Mode isn't accessible, you might need to use a bootable USB drive with Windows installation files.
• Boot from the USB drive to access the Windows Recovery Environment.
• You may try to access files using Command Prompt from the recovery environment.

Backup Files Using Command Prompt:

• Use File Explorer or Command Prompt to navigate to your files and copy them to an external storage device.

Remove Hard Drive for Backup:

• If possible, physically remove the hard drive from the laptop.
• Connect the drive to another computer using a SATA-to-USB converter.
• Backup your files from another computer.

Reset Microsoft Password:

• Since you're able to log onto your account via your phone, verify if you are using the exact credentials on the laptop.
• You can reset the password via Microsoft's website if needed.  

Hope this helps! 

Take care, and have an amazing day!  

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