ID41 Error on new HP Envy 13-bd0xxx (W11, 1165G7, 1TB, 16GB) and terrible battery performance

[rgenze]

Hey all, 

I am writing here as I am unfortunately quite helpless as my mostly new laptop keeps making trouble. I bought it just before going onto a longer trip abproad so sending it in is not really an option as well.

The machine in question is a HP laptop13-bd0xxx (W11, x360, 1165G7, 1TB, 16GB).

The problems I encounter are basically 2.

1. I keep getting random ID41 errors, so the laptop just freezes and I have to hard reboot, or its shutting itself off just out of nowhere. This happened super often in the beginning and I tried multiple things including a full reinstall. Nothing helped until I figured, that I can change in the power options, when the hard drive shuts off and I put the timer to 9999minutes. Since then these issues have been reduced but they steel keep on happening occasionally. 

2. I have a horrible performance of the battery going to roughly 3,5h if I work with the laptop. My work is nothing crazy, basically sorting photos(no rendering), writing stuff and being on the web.

Both above points are utterly frustrating and I somehow lived with them the last few weeks as I had to, but now have I have a bit more time on my hands and want to get this sorted.

All the best and thanks for guiding me already where I could further turn to.

[ub6424]

Hello @rgenze 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

or

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[rgenze]

System SKU 4Q5K7EA#ABD

[ub6424 · Accepted solution]

Hello @rgenze 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.31 Rev.A

23.3 MB

Apr 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Install drivers

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A

0.6 MB

Mar 7, 2022

Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.A

15.1 MB

Mar 7, 2022

Download

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.A

17.9 MB

Mar 7, 2022

Download

Intel Rapid Start Technology Driver

18.6.2.1023 Rev.A

22.1 MB

Mar 7, 2022

Download

Intel High-Definition (HD) Graphics Driver

30.0.101.1191 Rev.A

488.8 MB

Mar 7, 2022

Download

(3) Install SSD firmware update

Intel Solid State Drive (SSD) Firmware Update

HPS2/HP06/HPS5/HPS9 Rev.A

15.6 MB

Jan 4, 2022

Download

(4) Reboot and test again ...

Please report your results

[rgenze]

Installed everything and till now i did not get any more random crashes. Unfortunately the battery has  not significantly improved. Will report back if the crashes are back 😉 Till than, thanks!

[ub6424]

Check exactly how stable your system is and create a Windows system restore point. Then check in again. That should have been the solution.