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HP Recommended
Pavilion Notebook - 17
Microsoft Windows 10 (64-bit)

Hello. I am needing some help getting my laptop back up and working. Whenever I power on the laptop I receive the blue screen that says: "Your PC ran into a problem and needs to restart" and the stop code at the bottom reads "INACCESSIBLE BOOT DEVICE".  I really need some help, I tried calling the 800 # for support earlier today and it was really hard to understand what the representative was saying, so I ended the call.

1 REPLY 1
HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

You probably have a failed/failing Hard Drive or just a corrupted install.

So if the hardware passes test, we would move onto a possible software solution.

~~~~~~~~~~~~

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.



Then you can try System Recovery Options / Advanced Options shown in the screenshots.

W8 Repair.pngRecovery Reinstall.png
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.




http://www.thewindowsclub.com/install-windows-10-from-usb

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