-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
03-08-2021
02:02 AM
- last edited on
03-08-2021
06:18 AM
by
MatheusH
Hello. Please, I was the victim of theft. I would like to have the IP address of my HP notebook. the serial number is [Private information removed]. Thanks
Solved! Go to Solution.
Accepted Solutions
03-08-2021 09:07 AM - edited 03-08-2021 09:08 AM
You misunderstand how computer networking works. Your laptop does not have its own IP address.
Each Internet Service Provider (ISP) is given a set of IP addresses they can use, and when you connect to YOUR provider, your PC is then assigned an IP address. This address changes every time you connect and disconnect, so it is not the same and is not permanent.
For example, I use Verizon and my current IP address is 100.36.xxx.yy. When I turn off my PC in a while and then turn it on again later today, the 100.36.xxx will be the same but the yy will change.
So basically, when the thief powers up your stolen laptop and connects to THEIR ISP, they will get an entirely different IP address than you did.
What you are asking about is something different called a MAC address and that is the specific address of the neworking WiFi chip or Ethernet chip in your laptop. If you have both, your laptop then has two MAC addresses. But you can not use that to locate your laptop -- that is a common misconception.
If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address or you would be using a PIN code), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device
But, if you were signed in to your device using a local account, then you are basically out of luck.
I am a volunteer and I do not work for, nor represent, HP
03-08-2021 09:07 AM - edited 03-08-2021 09:08 AM
You misunderstand how computer networking works. Your laptop does not have its own IP address.
Each Internet Service Provider (ISP) is given a set of IP addresses they can use, and when you connect to YOUR provider, your PC is then assigned an IP address. This address changes every time you connect and disconnect, so it is not the same and is not permanent.
For example, I use Verizon and my current IP address is 100.36.xxx.yy. When I turn off my PC in a while and then turn it on again later today, the 100.36.xxx will be the same but the yy will change.
So basically, when the thief powers up your stolen laptop and connects to THEIR ISP, they will get an entirely different IP address than you did.
What you are asking about is something different called a MAC address and that is the specific address of the neworking WiFi chip or Ethernet chip in your laptop. If you have both, your laptop then has two MAC addresses. But you can not use that to locate your laptop -- that is a common misconception.
If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address or you would be using a PIN code), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device
But, if you were signed in to your device using a local account, then you are basically out of luck.
I am a volunteer and I do not work for, nor represent, HP
- Tags:
- he told me that it is possible to find the mac address based on the serial number and that if we have the mac address
- Thank you for your information I have a friend who is a computer scientist
- the population does not know too much about the internet.
- there is a strong chance to find the machine if it is switched on and connected to the internet. with us here in africa