• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-04-2023 09:46 AM - edited ‎09-04-2023 09:46 AM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X4AV)
Operating System: Microsoft Windows 11

Hello,

 

1/ I have still an issue to login using Windows Hello. Sometimes the IR camera works for a couple of days and then dies again. Then I have to do all the solutions found on this forum (removing the Biometric device - Facial recognition Windows Hello in the device manager, removing and reconfiguring Windows Hello login options, re-installing the driver sp88464.exe, ...)

I found on this forum another user with a Spectre with similar problem (IR camera not working. Regular webcam works fine. - HP Support Community - 6866708). Is HP aware of the issue and are they going to issue a new driver for the webcam or does anyone know a more permanent solution?

2/ I am unable to contact HP support for this. The virtual assistant is of no help and on the website I tried already several days to contact an HP support person but he keeps telling me the service is currently not available. (region Belgium).
Anyone can help with a phone number or an email adres?

 

Thank you already in advance for all the help!

 

Greetings,

 

Dino

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.