IRQL_NOT_LESS_OR_EQUAL

[mellie1984]

I purchased this laptop NEW from a local retailer on 4/20. On 4/22 I updated all of the software and drivers found on my computer's support page (well the ones it would let me update) as suggested by a number of this site regarding another question I had about my new system.

Today is 4/24 and I've twice gotten a blue screen message that says "your pc has encountered a problem and needs to restart. IRQL_NOT_LESS_OR_EQUAL.  I am NOT computer savvy at all so I don't know how to fix this problem. I have run Ccleaner, Malware Bytes and a Boot scan with Avast and all have come up clean.

[Sparkles1]

Hi @mellie1984,

Thank you for your query. 

I understand that you purchased your notebook on 4/20 and updated the operating system and the software and drivers found on the HP Support page for your model.  On 4/24 you have gotten a blue screen error twice with this error message "IRQL_NOT_LESS_OR_EQUAL".

Have you run the  HP Support Assistant ?  Have you run the Windows troubleshooter? Can you update any drivers directly from Device Manager?

Here is a link to HP PCs - Computer Locks Up or Freezes (Windows 10, 😎 that should help.  Please updated me to the results.

If this post has helped you to resolve the issue, please click on "Accept as Solution". To show that you 'like', or are thankful of my post, kindly click the "Thumbs Up" below.

[mellie1984]

The problem has not occured today, knock on wood.

When this problem occured yesterday launching HP Support Assistant was the second thing I did (the first being run my antivirus software) neither HP Support Assistant found anything amiss nor did my anti virus.

Prior to receiving your message today I had NOT tried to update directly from the device manager because apparently I am silly and just expected any and all updates to come through either Windows Update or HP Support Assistant. I have now gone through Device Manager and updated about 15 things. I guess I will have to make note to check Device Manager from time to time to make sure things are up to date.

Also, I had NOT run Windows Troubleshoot as I am not sure how to find it.

Thank you for your time!

[Sparkles1 · Accepted solution]

Hi @mellie1984,

Thank you for the update.  I am glad you were able to update the drivers from Device Manager and all is well now. To open a Windows troubleshooter, go to your charms bar and just type in "troubleshoot and what you want to troubleshoot.( example troubleshoot network).  This should yield a list for you to choose from. 

If you feel my post lead to a solution for you, would you be kind enough to choose "Accepted Solution" to help other people located this information with more ease should they have a similar issue.  To say thanks for helping, please click the "Thumbs Up" icon below.