IS MY WINDOWS RECOVERY REALLY CORRUPTED? DOUBTFUL OF SERVICE CENTRE'S IDEA.

[Dark_Masquerade]

My laptop's body was getting static whenever i plugged it in for charging, so the ppl at service centre suggested me to take a back up of my files as reseting the laptop is an important part of their process of diagnosing the problem. So i reset(remove everything option) my laptop which took 2 hours and went back to the service centre. They told me that its not normal for a laptop to take just 2 hours as it usually takes 6 and some kind of logs were missing, he said that win RECOVERY is probably corrupted and it may need to reinstall windows from the dvd... the problem is that my laptop came with windows 8 and im currently using windows 10 which i dnt want to loose. he said he will check it and confirm if its actually corrupted.. what shud i do? I have never had any problem with my operating system and i don't actually believe that its corrupted.. but if it is and if i have to roll back to windows 8.. can i reinstall win 10 again? and does it really take 6 hours to reset my laptop HP ENVY 15 K006TX with intel i7 4th gen, 8gb RAM, 4gb graphics???? Please help

[IT_WinSec · Accepted solution]

---

@Dark_Masquerade wrote:
My laptop's body was getting static whenever i plugged it in for charging, so the ppl at service centre suggested me to take a back up of my files as reseting the laptop is an important part of their process of diagnosing the problem. So i reset(remove everything option) my laptop which took 2 hours and went back to the service centre. They told me that its not normal for a laptop to take just 2 hours as it usually takes 6 and some kind of logs were missing, he said that win RECOVERY is probably corrupted and it may need to reinstall windows from the dvd... the problem is that my laptop came with windows 8 and im currently using windows 10 which i dnt want to loose. he said he will check it and confirm if its actually corrupted.. what shud i do? I have never had any problem with my operating system and i don't actually believe that its corrupted.. but if it is and if i have to roll back to windows 8.. can i reinstall win 10 again? and does it really take 6 hours to reset my laptop HP ENVY 15 K006TX with intel i7 4th gen, 8gb RAM, 4gb graphics???? Please help

---

Hi @Dark_Masquerade

Thank you for posting in the HP Support forum. Welcome onboard !

The recovery partition is made to restore your PC to factory default condition which means Windows 8. However, if you installed Windows 10, this is known to sometimes corrupt the recovery partition.

Therefore, if you want to restore to Windows 8 - you will need to use HP Recovery discs

If you want to restore Windows 10 - you can use ISO images from Windows/Microsoft website

With regards to your original issue "My laptop's body was getting static whenever i plugged it in for charging" - I am not 100% sure that reinstallating Windows will help but it depends on what causes it.

Windows 10 instructions for reinstallation

If you previously performed upgrade from Win 8 to Win 10 on this very same computer and if you used Win 10 for a while and if Windows 10 was activated (its licence was activated), then your computer has a Digital entitlement option stored on Microsoft servers. Because of this, you no longer need a code/lic key to activate Windows if you need to reinstall it.  More info:

>> https://support.microsoft.com/en-us/help/12440/windows-10-activation

>> http://www.winbeta.org/news/digital-entitlement-a-new-method-of-activation-in-windows-10

You can directly download Windows 10 ISO from MS site or download Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

When download completes, you will need to write or "burn" the ISO image and boot from a bootable media.

** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 Instructions are for Ubuntu, but you need to use the Windows 10 ISO if you did not use the Media Creation tool

When ready with the USB drive or with the DVD:

* Enter the BIOS (F10)

* Ensure Secure Boot is disabled (if applicable for your PC.)

* Ensure Legacy mode is enabled. (if applicable for your PC.)

* Save the UEFI/BIOS changes and exit

Details>> http://support.hp.com/us-en/document/c03653226

Eventually, please, shutdown the computer using the power button.

Insert the Windows USB thumdrive or the DVD prepared previously

Power  on the PC.

As soon as you press the power-on button, immediately begin hitting the Esc button from keyboard (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the thumb drive or the DVD as a boot option.

Follow the on-screen instructions to install Windows 10

Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

Hope this helps 🙂 Let me know if it helps.

[Dark_Masquerade]

Thank you very much for the help. I didnt know abt the digital entitlement. I upgraded to win 10 in 2015 so i guess i have nothing to worry about, as i can upgrade it whenever i want and also does it really take 6 hours for a clean reset (even for my laptop) ? And is there any chance that my recovery drive is corrupted bcoz when i did a clean reset of my laptop the recovery shifted frm drive E to Drive D, is this Normal?

[IT_WinSec]

---

@Dark_Masquerade wrote:
Thank you very much for the help. I didnt know abt the digital entitlement. I upgraded to win 10 in 2015 so i guess i have nothing to worry about, as i can upgrade it whenever i want and also does it really take 6 hours for a clean reset (even for my laptop) ? And is there any chance that my recovery drive is corrupted bcoz when i did a clean reset of my laptop the recovery shifted frm drive E to Drive D, is this Normal?

---

You are welcome !

If you used the free upgrade campaign from Microsoft when W10 initially was released then you do have a Digital entitlement.

Also, if you use the latest builds such as Anniversary Update or Creator's Update and if you sign it with Microsoft account, the Windows license is also tight to your Microsoft account.  So, most likely you will not have issues.

Additionally, if your PC cannot boot now to Windows, you have no other choice other that trying this (if doesn't hurt and is free) 🙂

The Windows 10 upgrade is known to corrupt recovery partitions of OEMs. No idea, about the E to D shift, it shouldn't happen but who knows. With the Windows 10 upgrade you are moving from OEM type of Windows license to FPP type of license and Digital Entitlement.