Illuminated F5 key laptop shut down

[GrandmaBecca]

My F5 key is illuminated with an orange light and my laptop stopped working 

[Sneha_01]

Hi @GrandmaBecca,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The illuminated F5 key with an orange light on your HP laptop typically indicates that the function for the F5 key is active. Depending on the model of your HP laptop, the F5 key could be associated with different functions such as turning on/off the keyboard backlight or muting/unmuting the microphone.

Here's a step-by-step guide to troubleshoot and resolve this issue:

1. Hard Reset

Perform a hard reset to clear any temporary configuration issues.

Turn off your laptop:

• If your laptop is still on, hold down the power button until it turns off.

Disconnect all external devices:

• Remove any USB drives, external hard drives, and other peripherals.

Remove power sources:

• Unplug the power adapter and remove the battery (if it’s removable).

Drain residual power:

• Press and hold the power button for about 15-20 seconds to drain any residual power.

Reconnect power sources:

• Reconnect the power adapter (and battery if it was removed).

Turn on the laptop:

• Press the power button to turn on your laptop.

2. Check the Function of the F5 Key

Check what function the F5 key performs on your specific laptop model.

Microphone Mute:

• If the F5 key is for muting/unmuting the microphone, press it to see if it resolves the issue.

Keyboard Backlight:

• If the F5 key controls the keyboard backlight, press it to see if the backlight changes or the laptop responds.

3. Check for Power or Sleep Issues

If the laptop doesn't turn on or respond after the hard reset:

Power Cycle the Laptop:

• Disconnect the power adapter and battery again.
• Hold the power button for another 15-20 seconds.
• Reconnect the power adapter (and battery if it was removed) and try turning on the laptop.

External Display Test:

• Connect an external monitor to your laptop to check if the issue is with the internal display.

4. Enter BIOS or Recovery Mode

If the laptop is still unresponsive, try accessing the BIOS or recovery mode:

Turn off your laptop.

Turn it back on and immediately start pressing the F10 key repeatedly:

• This should enter the BIOS setup. If successful, it means the laptop is responding at a hardware level.

Perform a BIOS Recovery:

• If entering BIOS is not successful, refer to the earlier steps for BIOS recovery using the Windows + B keys.

5. Check the HP Support Page

For more specific troubleshooting steps related to your HP laptop model, visit the HP Support page and enter your laptop's model number to find relevant troubleshooting guides.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support