Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Important files on laptop that was killed due to water spill on keyboard

HP Recommended
HP Notebook 15-bs192od
Microsoft Windows 10 (64-bit)

I'm a stop-motion animator, and I have about 6-8 months of animation on a laptop.  It is super important.  I'm opening up the laptop to transfer the files and back them up, and I bump a glass of water onto the keyboard and it spills everywhere.  I immediately pour all the excess water off the laptop and dry it off.  I didn't quite know what to do.  I didn't shut the laptop off for a solid minute (very bad idea).  After 3-5 minutes had gone by I realized that I probably should unplug it and take the battery out.  I don't know the exact number of minutes before I had it all unplugged and air drying, but I would say around 8 (not to mention I shut it down and tried to restart it)  As I researched later I saw that I should have unplugged it, taken out the battery, and dried it off immediately.  Then not touched it for two-three days.  Sadly, that didn't happen.  So nothing can be changed from the past.  The laptop was really slow and barely running the main software I had on it anyway (Dragonframe) and I was planning on getting a new laptop soon.  I just need the files off of it.  They are 4K RAW Image Sequences.  Tons of them.  I really need to know how to get these off the laptop soon.  Do I have to take it in?  If so, how much would it cost?  I don't have much spare money as I'm only 15 so I can't spend hundreds of dollars getting the files off at a computer.


I don't know if you need this, but here are the laptop specs:


Thanks in advance,

Plastic Point Productions

HP Support Agent
HP Support Agent
28,014 27,999 1,859 2,493
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that you want to know how to back up the data from your computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you remove the hard drive from the computer and then connect it to a working computer and copy all the files. The hard drive will be detected as an external drive on the computer if the water spill has not damaged it.


I hope that answers your quesiton and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation