Importing photos into OneDrive

[CF06791]

Good Morning

I've never had an issue with importing photos into one drive from the phones until this past week. Usually you would connect your phone to the laptop and it would connect automatically and start finding items.  Next screen to pop up would be the one to choose individual photos to import or the entire phone. Now....that screen doesn't come up and the first screen just seems to freeze as you cant tap cancel. Only thing you can do is tap the x in the top right corner and shut it down completely.

Also, in my pictures, it seems everything from before as i plugged in the iPhone a few times thinking it never went through because the next screen didn't come on...it doubled all the photos in pictures...some are in there anywhere from 2 to 6 times now

Any help appreciated as to how to fix this

[Dragon-Fur]

@CF06791 

True - the hardware is an HP.

If you believe the fault is with your device or its drivers,

Check / Update your HP Drivers -- some people use HP Support Assistant to check for (and install) updates.

and / or

Restart Everything, including the router that controls you network

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OneDrive

The Operating System is controlled and provided by Microsoft Windows.

The OneDrive cloud storage and access is also owned and operated by Microsoft.

It might be faster to to get answers for your OneDrive access questions at

   Microsoft Community

  or  Microsoft Support

  OR Microsoft Support > OneDrive

Can't stand it?

OK.

Try / Consider...

Check that Windows Updates are current, fully installed, and are not "pending" a Restart

Restart Everything, including the router that controls you network

Continue - Select and Choose what to try next...

Open your Web browser - sign into your Microsoft Account / OneDrive

and

Check the setup, the access, the file structure

NOTE:  Checking the setup won't prove your installed software in Windows works, it does provide a basic check of the setup.

Check / Uninstall the OneDrive application installed in your system:

If you wish to do so, you can Uninstall the app > Restart the computer and log in > Open the Microsoft Store > "Get" a new copy of the app to install and run on your system.

Windows 11 > Settings > Apps > Installed Apps > Microsoft OneDrive

OR

Check / Uninstall the OneDrive software from Programs and Features

Restart the computer and log in

Download and install a fresh copy of the OneDrive software from Microsoft - OneDrive for PC

==================================================

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