Improper Shutdown

[Woolylambo]

I have a HP Envy laptop. I keep getting an improper shutdown message. My computer shuts off when there is a period of inactivity.  Also, I'm not super computer savvy and my husband looked at my BIOS and it said it didn't need updating. I have done all the normal troubleshooting fixes that I've read about on the internet and it's not fixed. Not sure what else to do. Thanks for your help.

[Raj_05]

Hi @Woolylambo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue with improper shutdowns and inactivity on your HP Envy laptop could be related to power settings, hardware issues, or system glitches. Here's a step-by-step guide to help resolve the issue.

Check Power Settings

• Go to Control Panel > Power Options.
• Select Change plan settings next to your active power plan.
• Adjust the Turn off the display and Put the computer to sleep settings to a longer time or "Never."
• Click on Change advanced power settings:
  • Expand Sleep > Allow hybrid sleep and set it to Off.
  • Expand Hibernate after and set it to Never.
  • Save the changes and restart your laptop.

Disable Fast Startup

• Press Windows + S, type Control Panel, and open it.
• Go to Hardware and Sound > Power Options > Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended) and save changes.

Run System Maintenance

• Press Windows + R to open the Run dialog.
• Type msdt.exe -id MaintenanceDiagnostic and press Enter.
• Follow the on-screen instructions to troubleshoot and fix potential system issues.

Update Drivers

Even if your BIOS doesn’t need updating, other drivers might:

• Open Device Manager (Windows + X > Device Manager).
• Check for updates on critical devices such as:
  • Display adapters
  • Network adapters
  • System devices
• Right-click each device and select Update driver > Search automatically for drivers.

Check for System File Corruption

• Press Windows + S, type cmd, right-click on Command Prompt, and select Run as administrator.
• Type the following commands one at a time:
  1. sfc /scannow
  2. DISM /Online /Cleanup-Image /RestoreHealth
• Restart your laptop after these commands.

[Raj_05]

Test Hardware Components

• Battery and Charger: Make sure the battery is healthy. If the laptop is under warranty, reach out to HP support for a battery diagnostic.
• Run HP Diagnostics:
  • Restart your laptop and press F2 repeatedly to open HP Diagnostics.
  • Run the System Test or Component Test (specifically for power and memory).

Adjust BIOS Power Settings

Even though the BIOS doesn’t need updating, check its settings:

• Restart your laptop and press F10 to enter the BIOS setup.
• Look for Power Management or similar settings.
• Disable any features related to automatic shutdown, such as "Deep Sleep."

Reset Power Configuration

• Open Command Prompt as an administrator.
• Run: powercfg -restoredefaultschemes
• Restart your laptop and check if the issue persists.

Consider Hardware Issues

If the problem persists, it could indicate:

• A faulty power supply or battery.
• An overheating issue (clean vents and ensure proper airflow).
• A failing internal component.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Woolylambo]

Hi Alden4,

Thank you for taking your time and energy to help me. I think maybe your suggestion about setting the hybrid sleep to off did the trick.  So far, so good at least. This is the first I have heard about hybrid sleep. Again, thank you so much for your help!

[Raj_05 · Accepted solution]

Hi @Woolylambo,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[Woolylambo]

Don't have a "Kudos/Thumbs Up" on the bottom right. If I did, I would definitely click it!  Thanks again!