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Locked

‎05-25-2024 12:45 PM

HP Recommended
Product: Compaq Presario CQ61-410US Notebook PC

I need to factory reset my laptop and absolutely NOTHING is working. Nothing! I've been at this for a WEEK. My laptop is about 14 years old, found it in my closet after I bought a new one. New one is broke, went back to my Compaq presario CQ61 notebook PC which is in excellent condition-or so I thought- I can NOT for the life of me remember the password! I can't even access the internet without the password prompt and it won't allow me to factory reset without putting in password that I don't remember. So frustrated! 

Category:
1 REPLY 1

‎05-25-2024 02:58 PM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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