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‎10-30-2018 09:03 PM

HP Recommended
Product: HP All in One
Operating System: Microsoft Windows 10 (64-bit)

The Security Client Manager will not let me make changes to HP Drive Encription.  It does not even show as an option in the menu.  I cannot unencrypt drive to install a windows 10 update.  Of course I have tried to uninstall it but HP drive encryption is blocking HP Client security manager.

 

I have updated the program and bios, and then tried to uninstall.  I will not do it.  

1 REPLY 1

‎10-31-2018 01:55 PM

HP Recommended

Hello @indyfox

 

Thank you for posting in the HP Support forum.

 

Did you remember encrypting the hard disk initially with HP DE ?

 

Did you check in Home , under DATA ?

 

Would you please take some screenshots and post them back here showing HP Drive Encryption installed in Control Panel -> Programs and features

and HP DE missing in the HP Client Security Manager ?

 

Just to be 100% clear, would you elaborate on how you tried to update the program (you meant HP DE and/or HP Client Security Manager)  ?

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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