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‎09-13-2021 11:42 AM

HP Recommended
Product: HP Laptop 15s-du3xxx
Operating System: Microsoft Windows 10 (64-bit)

In my laptop in front of processor there is a blank space and no any processor is mentioned in about pc section .So how to resolve this issue. For the refference below i am attaching the screenshot .

Shreya9_0-1631554883186.png

like you can see infront of processor there is a blank so how to resolve this? 

Category:
3 people had the same question
1 REPLY 1

‎09-13-2021 03:48 PM

HP Recommended

@Shreya9 

 

What is your HP Laptop 15s-du3xxx ?  For example

 

    HP Laptop 15s-du3038TU          (34W41PA)

 

Please use the following way to find out the model/product of your machine


                     https://support.hp.com/us-en/document/c00033108


For security reason, please do NOT post its Serial number (s/n) on Internet.

 

That is something to do with Windows. Please use the following way to fix

 

              https://answers.microsoft.com/en-us/windows/forum/all/processor-and-ram-are-not-available/44de8388-1...


Regards.

BH
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