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Locked

‎04-23-2024 08:17 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I need to update the BIOS on an employee's device to be in compliance with my organization.  The BIOS password that was set a few years ago is incorrect and I am not able to complete the BIOS upgrade.

 

I was told that HP, upon proof of ownership, can resolve this with a tool or app that is sent to the owner.  I need this to be able to complete my compliancy requirements.  How to i get this item?

 

BEst Regards,

Marlon

Category:
1 REPLY 1

‎04-23-2024 11:07 AM

HP Recommended

Hey @THEHAMMERMAN,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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