Incorrect brand name during recovery process

[worldwidewang2]

Re-Posting in the hopes that " Call HP customer service" is NOT the answer to this issue.

I'm trying to reset to the factory settings after I got a dark screen that didn't boot. 

The first couple of tries got me to the Restoration Incomplete message.

Now I am still getting the incomplete message but a Windows Setup window is also present as well as a FBI DEBUG mode that isn't responding. 

I have tried to boot from the Windows media file.

I have also tried to boot from the HP cloud recover file.

I'm still getting the error with next step: check the Notebook Model or feature byte.

Has anyone OUT OF CONTRACT with HP found a solution? 

[Nal_NR]

Hi @worldwidewang2

Welcome to the HP Support Community.

I understand that you are getting an incorrect brand name during recovery. I'd like to help!

Did you contact support and ordered the recovery media?

Meanwhile, I recommend you follow the steps in the article here and check if it helps.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!