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Locked

‎09-17-2020 08:58 AM

HP Recommended
Product: Model: 15-bw067sa

I recently updated my laptop and since then I haven’t been able to sign into my account. It’s a local account so I can’t reset my password via Microsoft as no email is associated with it. 

I have restarted and rebooted in safe mode, I’ve even reset it so I know for sure the password is correct as it is required for the processes I’ve tried but I still can’t get past the login stage. I really don’t want to lose my data and I don’t think I should go out and pay for a password key service because it wasn’t my fault. Please help 😞

1 REPLY 1

‎09-17-2020 10:47 AM

HP Recommended

Hey  KLP10 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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