Initial laptop setup frozen on PIN screen and will not retry or skip

[Glennfri3]

During the initial setup cannot get past the creation of a PIN.  When choose to set up a PIN get an error message then black screen then revert to signin page. When try to skip same result, black screen then revert to signin page.  This is a loop I cannot get out of...please help!

[Nal_NR]

Hi @Glennfri3,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're facing this frustrating issue with your HP Envy 17.3 inch Laptop during setup. Let's work through it together to get things running smoothly.

• Are you connected to the internet during the setup process, and have you tried switching between Wi-Fi and Ethernet?
• Have you attempted restarting the laptop and checking if the issue persists?
• Are you using a Microsoft account or trying to set up with a local account?

Boot into Safe Mode:

• Turn off the laptop and power it back on while holding the Shift key.
• Select "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart", then choose Safe Mode with Networking and see if you can bypass the PIN setup.

Use the "Skip" Option Offline:

• Disconnect from the internet (Wi-Fi and Ethernet) and restart the setup process to check if you can bypass the PIN creation without issues.

Reset the Laptop:

• Restart the laptop and press F11 during boot to access the recovery menu.
• Select "Troubleshoot" > "Reset this PC" > "Keep my files", and follow the instructions.

Create a Local Account First:

• Instead of using a Microsoft account, try creating a local account by selecting "Offline account" during setup.
• If successful, you can add your Microsoft account later.

Update System BIOS:

• If you can access the recovery environment, check if an outdated BIOS could be causing compatibility issues by downloading the latest version from the HP support website using another device.
• Install the BIOS update using a USB drive if possible.

Hope this helps! Keep me posted for further assistance

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