Initial win10 setup

[Jclam22]

Initial win10 setup not accepting phone number for Account creation.

[Sneha_01]

Hi @Jclam22,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you’re having trouble with the initial setup of Windows 10 and it’s not accepting your phone number for account creation, there are several possible solutions to consider. Here’s a step-by-step guide to address this issue:

1. Verify Phone Number Format

• Correct Format: Ensure that you’re entering your phone number in the correct format. This usually involves entering the country code followed by your phone number (e.g., +1 for the US).

2. Check Network Connection

• Internet Connection: Make sure your device is connected to the internet. A poor or unstable connection might prevent the verification process from completing.

3. Use an Alternative Verification Method

• Email Verification: If available, try using an email address instead of a phone number for account creation. Look for an option to receive a verification code via email.

4. Check for Windows Updates

• Ensure Windows is Updated: Sometimes issues with setup can be resolved by ensuring that Windows 10 is up to date.
  • Go to Settings: Press Win + I.
  • Update & Security: Go to Update & Security and click Check for updates.

5. Restart the Setup Process

• Restart: Sometimes a simple restart can resolve setup issues. Restart your device and try the setup process again.

6. Use a Local Account

Skip Online Account Setup: During the setup process, you might be given the option to create a local account instead of an online Microsoft account. You can choose to set up a local account first and then add your Microsoft account later.

• Select Local Account Option: Look for a “Offline Account” or “Local Account” option during the setup process.

7. Check for Typing Errors

• Double-check Entry: Ensure there are no typos or mistakes in the phone number you are entering.

8. Verify Phone Number Requirements

• Service Providers: Some phone numbers might not be accepted due to restrictions from certain service providers. Ensure your phone number is valid and in service.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support