Input devices stopped working after Windows 11 24H2 update

[HappyHammer23]

Since updating to Windows 11 24H2 the following things have stopped working

Keyboard

Touch pad

Touch screen

Pen

When doing a system check by hitting the Escape key an F2 at boot up,  the keyboard and touch pad both worked. Therefore, it definitely seems to be be an issue with this Windows 11 update. Are there  any driver updates available to make these work?

[Hawks_Eye]

Hi @HappyHammer23 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with keyboard and touchpad issues on your laptop. 

Here are some steps and tips that might help resolve the problem.

Update Drivers

Since you mentioned you can't find a driver for your Windows version, here's how you can update it:

Device Manager:

• Right-click on the Start button and select "Device Manager."
• Expand the "Mice and other pointing devices" category.
• Right-click on your touchpad device (it might be listed as "Synaptics" or "HID-compliant mouse") and select "Update driver."
• Choose "Search automatically for updated driver software" and let Windows find and install the latest driver.

HP Support:

• Visit the HP Support website specific to your laptop model.
• Enter your laptop's serial number or let the website detect your model automatically.
• Look for the latest touchpad driver under the "Driver - Keyboard, Mouse, and Input Devices" section and download it.

Windows Update

Ensure your Windows 11 is fully updated, including optional updates:

• Go to Settings > Update & Security > Windows Update.
• Click on "Check for updates" and install any pending updates, including optional ones that might offer driver updates.

Touchpad Settings

Check the touchpad settings to ensure everything is configured correctly:

• Go to Settings > Devices > Touchpad.
• Adjust settings such as sensitivity, tapping, scrolling, etc., according to your preferences.

BIOS Update

Sometimes, BIOS updates include fixes for hardware-related issues:

• Visit the HP Support website and check if there's a BIOS update available for your laptop model.
• Follow the instructions provided by HP to update your BIOS.

Additional Tips:

• External Mouse: As a temporary workaround, you could use an external mouse while troubleshooting the touchpad.
• System Restore: If the issue started recently, consider using System Restore to revert your system to a point where the touchpad was working correctly.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye