• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-29-2019 11:11 PM

HP Recommended
Product: Hp monitor
Operating System: Microsoft Windows 10 (32-bit)

Hello I have an hp monitor with vga and hdmi model t3m72aa#aba

and a skytech pc, and both vga and hdmi are connected in the right places but I keep getting the same message. 

2 REPLIES 2

‎05-30-2019 02:51 AM

HP Recommended

Do you have both vga and hdmi connected at the same time? Only use one connection and be sure it is the one coming from your dedicated graphics card. On some PC's one is from onboard graphics and one is from dedicated graphics card.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-30-2019 06:10 AM

HP Recommended

Hello, thank you so much for your response. I have tried to connect with and without the vga and hdmi and k keep getting the same message. 

Monitor status: hdmi and vga are both inactive. What does that mean?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.