Install Windows pop up screen

[Rainwatj]

I have a HP Pavilion 14m-cd0000 x360 Convertible PC and I did a factory restart, now I pop up window pops up on the starting screen saying “the computer restarted unexpectedly or encountered an error. Windows instillation cannot proceed. To install windows click ‘ok’ to restart the computer and restart the installation.” The problem is when I press okay on the pop-up, it restarts the computer and the same pop-up window shows up, and this keeps happening and it’s and endless cycle. 

[WAWood]

@Rainwatj 

<Sigh>  Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

[Rainwatj]

@WAWood 

I ran an extensive system check on the laptop and everything showed up good but the pop up window still shows up. Any suggestions on this

[WAWood]

@Rainwatj 

The tests on check for hardware issues, not software or Windows.  Clearly, something went wrong or you would not be getting the popup and there is no way of removing that because we have no idea what is causing it.

The restart indicates something failed during the reset and no amount of rebooting is going to fix that.  The only thing that might work is a reset from external media.

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.