Installation of windows

[Anversh]

I have reset my laptop HP pavilion x360, then while installing windows it is showing that "the computer restated unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click "OK" to restart the computer, and then restart the installation."  Even if we click ok also it is looping the same information as above given 

[Raj2111]

Hi @Anversh 

Welcome to the HP support community.
 

The error you're encountering during the Windows installation on your HP Pavilion x360 suggests that the process has run into an issue, causing a continuous loop. Specifically, the message "The computer restarted unexpectedly or encountered an unexpected error" typically occurs when the system cannot proceed with the installation for various reasons.

Common causes:

1. Corrupted installation media: The installation files on the USB drive might be damaged.
2. Incompatible BIOS/UEFI settings: The BIOS settings could be incorrect, especially if the system needs to be set to UEFI or Legacy mode.
3. Faulty hardware: There could be issues with your hard drive/SSD or RAM.
4. Incomplete or interrupted installation: If the system was interrupted during a previous installation attempt, it could cause the setup to get stuck.

. Ensure Correct Boot Order and Boot Mode

• Check BIOS settings: Sometimes, the system might be set to boot in an incorrect mode (UEFI vs Legacy). Follow these steps:
  1. Restart your laptop and press the appropriate key (usually F10 or Esc) to enter the BIOS settings.
  2. Disable Secure Boot and Enable Legacy Boot (or change the boot mode to UEFI if you're using UEFI installation).
  3. Save changes and exit the BIOS.

2. Recreate the Windows Installation Media

:

• Use the Windows Media Creation Tool to create a new bootable USB stick.
• Ensure you select the correct version of Windows (10 or 11) and architecture (64-bit or 32-bit).
• Try installing Windows again using this newly created media.

3. Perform a Clean Installation

• When you boot from the installation media, select Custom (Advanced) installation.
• Delete all existing partitions (make sure you back up any important data first, as this will erase everything on the hard drive).
• Create a new partition and proceed with the installation.

4. Disconnect All External Devices

5. Fix Corrupt Boot Configuration

If you’re still stuck in a reboot loop, try fixing the boot configuration by doing the following:

1. Boot your laptop from the Windows installation media.
2. When you see the Windows Setup screen, press Shift + F10 to open the command prompt.
3. In the command prompt, type the following commands and press Enter after each one:

bash

Copy code

bootrec /fixmbr bootrec /fixboot bootrec /rebuildbcd

1. Close the command prompt and restart your laptop.

6. Check for Hardware Issues

• RAM: Try reseating your RAM or testing it with a different stick (if you have a spare).
• Hard Drive: The issue might be a failing hard drive. You can check the drive using a utility like CrystalDiskInfo if you're able to boot into another system.

7. Reset BIOS to Default Setting

• Enter the BIOS menu (usually by pressing F10 or Esc during startup).
• Find the option to Load Defaults or Restore Factory Settings.
• Save the changes and try the installation again.

8. Try Installing in Safe Mode (if possible)

If you're able to boot into Safe Mode before the installation error appears, you can try installing Windows from there:

1. After booting into the installation media, click Repair your computer instead of Install Windows.
2. Go to Troubleshoot > Advanced options > Startup Settings.
3. Click Restart, then choose Safe Mode.

9. Consider Replacing the Hard Drive/SSD

If none of the above steps resolve the issue and you continue to experience the loop, your storage device (hard drive or SSD) might be faulty. In such cases, replacing the drive may be necessary.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support