Installed new hard drive and can't boot

[SiouxziS]

I installed a new SS hard drive on my failing computer. It won't boot up. I made an installation tool (Media creation tool) and that didn't work. I looked into why and it looks like I have no "Octane memory" on the new hard drive. How would I proceed? Thank you very much! Sue 🙂

[KrazyToad]

@SiouxziS

Welcome to HP Community

I have gone through your Post and would like to help

To assist you better please provide me with the complete Notebook model or the product number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[SiouxziS]

It's an HP 15-ay041. Thanks!! 🙂

[SiouxziS]

Oh, and you probably know anyway, but I meant Optane, not Octane. 🙂

[praveen196]

@SiouxziS

Thank you for the information.

Please perform the hard drive test and check.

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

Please try to perform the HP cloud recovery 

If the issue still persists, you will have to order a recovery media: Click here for steps.

Have a nice day!!