01-10-2017 03:12 PM
I just did a clean install on my laptop and attempted to download the drivers. I downloaded the drivers directly from the HP site from this page: http://support.hp.com/us-en/drivers/selfservice/HP-G62-Notebook-PC-series/4247529/model/5042898
Yet, it appears that my display, wireless hardware are still not working. My screen still has a zoomed view originally from the clean install, and I am unable to connect to my network. Not sure how else I can check what's going wrong.
Attached is an image of my desktop with all the drivers that I installed.
Any help would be appreciated.
Solved! Go to Solution.
01-10-2017 03:18 PM
I see some of the right drivers there but you definitely need this one for video:
This one for wired ethernet:
To figure out which wifi you have we are going to need to check the device ID in device manager but the wired driver above will at least get you on the internet.
01-10-2017 03:57 PM
Both Drivers worked thank you! 🙂
For Network Controller, the Hardware Id is:
For PCI Simple Communications Controller, Hardware Id is:
You are awesome!!
01-10-2017 04:22 PM - edited 01-10-2017 04:26 PM
Glad to help. Any other issues?
If my answer solved your problem please mark it as the "solution" so others with similar problems can easily find it on the internet.
01-10-2017 06:53 PM
Both those drivers worked! Thank you!!
One last question. I was thinking about upgrading the OS to Windows 10. Do you know if this would be possible for this laptop model? I don't see any drivers available for Windows 10, so I just assumed it's not compatible.
01-11-2017 05:45 AM
There are some issues with the Intel HD video in that generation hardware. Windows 10 does not offer a fully compatible video driver. Frankly we have a lot of people trying to downgrade from Windows 10 (I personally like Windows 10) and I am not sure you would have anything to gain by going to Windows 10.