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‎05-11-2022 12:53 PM

HP Recommended
Product: 14-FQ0020nr
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install Windows 10 on an HP Laptop 14-FQ0020nr computer.  It has an eMMC on it, and windows does not detect it.  It thinks that there are no mass storage devices.  Can't find an eMMC driver on HP website for this computer.  How do I resolve this problem?

2 REPLIES 2

‎05-11-2022 03:22 PM

HP Recommended

@JSWoods4 

 

Its specs

 

           https://support.hp.com/us-en/document/c06723306

 

It has  64 GB eMMC. Please delete all user files (on Documents, Picture, Video ...) and try again.

 

Regards.

BH
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‎05-13-2022 01:28 PM

HP Recommended

Thank you BH, I did look at that stat.  That is how I found out that this laptop computer has eMMC memory.

 

OK, I have removed the files on the eMMC via BIOS.  It is now empty.  It had Win 11, but the desktop kept loading and reloading repeatedly, making the computer inoperable.  So I created a new Win 10 Bootable USB using MS own USB boot creation tool and plugged it in.  Chose F9-Select boot device, then I get a text popup

 

Please select boot device

Boot from EFI file

 

Only ONE choice - no USB drive detected

 

When I click on that choice, I get a screen that says: No valid file system available

 

It does not see the flash drive at all.  I checked it on my own laptop, and it boots fine.  Just not on this HP computer.

BTW, I see only UEFI, not legacy mode

The bios does say that USB boot is enabled...

 

New problem to add to the old....  Any ideas?

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