• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 IDS Base Model

Hi there,

I am having issues detecting my new SSD drive when installing Windows 11 to my Omen (17t-ck000). Evidently it's common with 11th Gen Intel PCs like mine so I'm following this guide: https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c....

The issue is, when I get to the step that prompts me "Under Driver-Storage, download the Intel RST driver (RAID) driver to your desktop," I run into an issue. Under Driver-Storage (hyperlinked for reference), I can only download a .exe file for the driver (sp134240.exe). When I reboot the Windows 11 installation media on my USB drive, I am unable to detect the Intel Rapid Storage Technology Driver since it's just a .exe. The aforementioned guide makes it seem as though I should have downloaded a .zip that I would extract into a folder onto the same USB drive that I'm using to try and install Windows 11. I am following the steps verbatim, so I'm unsure why this isn't working...

 

Any and all help would be immensely appreciated as I'm unsure what to do. Last thing, the BIOS detects my newly installed SSD; so I just need help getting the appropriate drivers onto my USB so that the installation process can properly detect it to then install Windows 11 onto it.

Thanks for reading!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @iceblue64 

 

Please see the solution I have proposed to other forum members that had the same issue.

 

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

View solution in original post

4 REPLIES 4
HP Recommended

There are 2 possible reasons why you're facing this problem:

1. You have assigned the same letters to two different drives so you can change the letters to fix this issue.

2. Your laptop is having a disk driver issue. In such a case, you should try updating your drivers.

HP Recommended

Hi, @iceblue64 

 

Please see the solution I have proposed to other forum members that had the same issue.

 

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

HP Recommended

This fixed my issue! Thank you so much for saving me a few headaches.

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.