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HP Recommended
HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U5AV)

My notebook HP ZBook Firefly 14" G9 Mobile Workstation MS W11 22H2 is with this update:

Intel Corporation - SoftwareComponent - 2.1123.706.4

 

in an endless loop

Who knows how to stop it or what actions to be done to get this installed?

Already tried with BIOS update, etc. 

Nothing helps!

Who knows about this problem?

4 REPLIES 4
HP Recommended

Has anyone figured out how to fix this yet?

HP Recommended

No, sadly not!

Noone  from HP is willing to listen and push INTEL for the most realistic forum solution:

 

"The driver-install itself checks on a deeper level and stops at that point, when it sees the HP-variant of the WiFi card reporting a PNPID of PCI\VEN_8086&DEV_51F0&SUBSYS_00948086&REV_01 and because of this subsys-info the installer stops and initiates a rollback of the driver.
In Windows "Application" eventlog you will see an event-id 16 and the XML-view of that event-Details shows "Platform Invalid - Uninstalling". And the original Intel package throws a popup with error "No Intel ... hardware was detected." 
Unfortunately HP is using the exact same installer from Intel to try that install - and of course this is failing at the exact same point.
Only solution here: Intel needs to sync the requirements-check of the driver-installer with the inital Hw check as its done by MS Update and Intel Driver Support Assistant"

HP Recommended

Neither Microsoft Support, not HP- or Intel-Support were very helpful on this topic.
Therefore, I decided to make my own Powershell-script to hide that annoying Update. Here it is - run "as admin":

#requires -RunAsAdmin
$UpdateSession = New-Object -ComObject Microsoft.Update.Session
$UpdateSearcher = $UpdateSession.CreateupdateSearcher()
$Updates = @($UpdateSearcher.Search("IsHidden=0").Updates)
foreach ($u in $Updates) {
if ($u.Title -eq 'Intel Corporation - SoftwareComponent - 2.1123.706.4') {
write-host $u.Title
$u.IsHidden = $true
break
}
}
'done.'

HP Recommended

Hecker_0-1698157728541.png

Script has not worked!

No solution.

Same as before.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.