Intel Integrated Sensor Solutions Driver - Missing, and cannot install

[grizzlyhd]

Hello, so I am having an issue with my computer's sensors. About a year ago, my computer stopped detecting when it was folded up to work as a tablet, so the keyboard and mousepad remained active while I was trying to write with a stylus. I fixed the problem by reinstalling the Intel(R) Integrated Sensor Solutions driver.

Now I am having this problem again for the first time in a year, and this driver is once again missing from my Device Manager. I have tried several things, some alone and some with chat support from HP, including:

1) Uninstalling and reinstalling keyboard and mousepad drivers, then restarting

2) Finding the Intel(R) Integrated Sensor Solutions driver in the HP Recovery Manager, installing and restarting

3) Finding and downloading the specific driver for the Envy x360 from the HP ftp site (SP80117.exe), this seemed the most promising but upon running the utility, I was given a "Platform not supported" message

4) Using the HP Driver update utility (doesn't even find the Intel driver I'm looking for)

5) Using the HP Support Assistant's OS Checkup and troubleshooting utilities (finds no problems)

And finally, I have also downloaded the SensorInfo app from the app store, which detects and reports accelerometer and gyrometer output in real time, just to see if it was in fact that my hardware is broken. Rather, SensorInfo reports that there are no sensors in my computer at all! I am a little bit at my wits end, as I have found several other topics with the same problem on these forums, with no clear solution available. Otherwise, I am being recommended to do a factory reset. However, even with this, I have yet to see any accounts of success with this extreme method, so I'd really like to avoid doing that if possible! Thank you!

[KrazyToad]

@grizzlyhd

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your post and I see that the Intel(R) Integrated Sensor Solutions driver is missing and you have already tried all the crucial troubleshooting steps on our HP Forums

I appreciate all your efforts and expertise in troubleshooting this issue

I'll try my best to help

This seems to be an issue with the OS but you can try updating the BIOS and also create a New User Account and check if that helps

Link for BIOS download:  https://hp.care/2rL1xOw

• Select the Start  button, then select Settings  > Accounts  > Family & other people > Add someone else to this PC. 

• Enter a user name, password, password hint, and then select Next. Note: If you’re using Windows 10, version 1803, you can add security questions—instead of a hint—to your local account to help you reset your password in case you forget it.

• To make the new account an administrator account, select Start  > Settings  > Account  > Family & other people and select Change account type. Under Account type, select Administrator > OK. Restart your machine and sign in with the new administrator account. 

If the issue persists, then I suggest you perform the Reset

1. In Windows, search for and open Reset this PC.

2. Click the Recovery tab, and then click Get started under Reset this PC.

   

   A prompt displays.

   • If you want to keep your personal files, apps, and customizations, click Keep my files, and then click Reset.

     

        NOTE: During the reset process, your apps are removed. Many of the apps can be reinstalled from the Store. However, if you have apps that are not available from the Store, a message displays a list of those apps. You need to reinstall those apps from the web or from installation discs. A list of the removed apps display on your desktop after you reset your computer.

     

   • If you want to remove all your personal files, apps, and settings, click Remove everything, and then continue to the next step.

3. If you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. If you want to remove all files from the computer, click All drives.

   

4. If you want to delete your files, click Just remove my files, or If you want to clean the drive, click Remove files and clean the drive.

   

5. Click Reset to confirm your selection, and then begin the reset process.

   

   Windows reinstall the operating system and the computer restarts.

Keep me posted if you need further assistance

Thank you 🙂

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