Intel Management Engine Interface

[jd57]

I'm trying fix my son's computer (HP Pavilion 17t-f000 CTO Notebook (Product Number J7B57AV) running windows 7 64bit sp1.

Problem: When you close the lid, it does not wake up properly, it wakes up to "windows did not shutdown properly", then you have to choose "start normally".

I've done a lot of research on this and it seems it's because of the Intel Management Engine Interface driver. It has the yellow exclamation point over it in device manager & in properties it says "this device cannot start (code 10)".  I've seen tons of people on the internet with the exact same problem and I need to know how to fix it.  I have read so many things that people have tried, to fix it, but it seems that it comes down to that driver being bad.

I've tried all the power options, I've ran chkdsk with fix, I've tried updating (windows & the driver), I've done all the other things that people have suggested, but I just want a straight answer on how to fix this? Apparently this is a common nightmare... Where is the correct driver for his particular computer?

When I look on the specific support page:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-f000-notebook-pc-series/6936220/mode...

I have no clue what to download.

Please help?

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to see if this works...

Download and save this IMEI driver.

11.6.0.1045    May 12, 2017

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

Go to the device manager, right click on the problem IMEI device.

Select Uninstall, and check the uninstall driver box.

Restart the PC, and install the above driver you saved.

[jd57]

sorry, been sick..

Just tried this. It did NOT WORK!

[jd57]

So,

I have updated the BIOS

I have made sure all windows updates have been done

The battery test says it's fine

I have un-installed and re-installed the IMEI driver numerous times

I have updated the Realtec driver

I have also changed and played with all the power settings every which way from Sunday, nothing changes.

I have searched the internet far and wide and see that this is pretty common problem (including posts in the HP forums and yet apparently there is no solution?

Please help me fix this????

[jd57]

Would somebody please help me???

I went to Intel, they told me that only HP could help.

I have tried everything. What if the driver you gave is not compatible with the motherboard? What does a person do????

What if I tried an older driver (9.xxx)?   Where would I get it?