Intel Management Interface engine causing unexpected shutdown in HP 15s laptop

[kamachisundaram]

Laptop getting shutdown frequently, when inspected the event logs understood that Intel Management Engine Interface causing the shutdown, along with the IMEI, seeing filter manager also causing the issue. when I reached out to intel, saw comments like reachout to manufacturer. Is there any workaround available

[CharlieItuah1]

Hi,

Try the following.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

[kamachisundaram]

Getting error with the IMEI installation, before capturing the result laptop is getting shutdown

[kamachisundaram]

whenever laptop shutdown this is the only error I noticed

[CharlieItuah1]

It could possibly be a hardware issue. Is your warranty still valid? Perhaps you can use it.

[kamachisundaram]

warranty completed. it will be helpful if you locate me to a valid service centre. My location: limerick, Ireland