Intel(R) Dynamic Platform & Thermal Framework

[Paul_Tikkanen]

Since your notebook has the Haswell chipset, the Thermal dynamic driver I posted should have worked.

Try manually installing the driver I posted as follows...

Go to the device manager and click on the problem PCI\VEN_8086&DEV_1603 device.

Click on the driver tab.  Click on Update Driver.  Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp71638.

Make sure the Include subfolders box is checked and see if the driver installs that way.

I see the hardware ID for the device you posted in the x64 driver folder...dptf_cpu setup information file...

[Manufacturer]
%INTEL%=INTEL, NTamd64

[INTEL.NTamd64]
%PROCSNB.DeviceDesc%  = DptfCpu,PCI\VEN_8086&DEV_0103
%PROCIVB.DeviceDesc%  = DptfCpu,PCI\VEN_8086&DEV_0153
%PROCHSW.DeviceDesc%  = DptfCpu,PCI\VEN_8086&DEV_0C03
%PROCHSW.DeviceDesc%  = DptfCpu,PCI\VEN_8086&DEV_0A03
%PROCHSW.DeviceDesc%  = DptfCpu,PCI\VEN_8086&DEV_0D03
%PROCBDW.DeviceDesc%  = DptfCpu,PCI\VEN_8086&DEV_1603
%PROCSKL.DeviceDesc%  = DptfCpu,PCI\VEN_8086&DEV_1903

[Paul_Tikkanen]

Now, if manually installing that driver didn't work either, try the version from the 14t-ab000 support page...

The setup information file also contains support for that hardware ID.

8.0.10100.71 Rev.A

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71185.exe

[letiziagelli]

hello. 

I'm new in thsis caht. 

my pc is: 

HP pavillon 13-s109nl

with installed window10.

Since some months the blue screen interrupts process and error type is BAD_POOL_CALLER

Pc was under warranty, tehy have reinstalled software. 

The same problem is appearing many times. 

Reading on  web.. i did:

eventvwr.msc

Applications

looking for ERROR

type of last ones (generated at yesterday system stops) is:

DYNALIC PLATFORM ANDTHEMRAL FRAMEWORK. 

Hp support is repying me they can't help me (unbelievable!).. could you let me know how to proceed to fix it?

[eyuri]

"Hp support is repying me they can't help me (unbelievable!)"

it is not just hp... its intel with a mess in product line of chipsets as also microsoft windows 10 variety of versions...

who to blame first in the year of 2019 we have problems with official drivers....

😞

[letiziagelli]

hello many thx for your support

however i’m not able to find the path you suggest for fixing 

where i find the error ? is it a folder? 

then is it safe this action or is it better to prepare a backup of pc? 

my my laptop is working but very slowly with also a strange soundtrack like a wheel ..

[eyuri]

About thermal....

i erased everything in swsetup folder and C:\

Hp support assistant download new thermal driver. Installed but didnt work.

I n device manager i erased manually.. all drivers about thermal.. Dont forget to select "erase files" too.

I downloaded again thermal driver reinstalled... Thermal driver was working but not the other.. if i remember well something like .. ""Partisipant"". (yellow triangle)

I uninstalled that driver and reinstalled from pointing to folder swsetup.

And finaly worked.

Hope it helps some how.

But it didnt work with drivers past in Hp support assistant. I needed to wait 2 months for newer driver to come.