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HP Recommended
HP Laptop PC 14-dq2000 IDS Base Model
Microsoft Windows 11

Hello everyone, I have an issue  reinstalling  Windows due to  HP (driver) Intel RST VMD Controller 9AOB F6flpyx64 just won't load.

I cannot go to the next step and do a fresh Win 11 installation, any help I can get it will be greatly appreciated. 

Thanks 

Juan 

IMG_20220707_214742.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

If that doesn't work, unfortunately, I don't have any other suggestions for you to try other than to see if your notebook is supported by the HP cloud recovery tool.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

 

View solution in original post

6 REPLIES 6
HP Recommended

Hi, Juan:

 

Try this driver instead that I linked in the discussion below.

 

Driver for Hard drive - HP Support Community - 8421319

 

BTW, you should be able to select either driver, not just the one that is currently highlighted in your screenshot.

HP Recommended

Okay Paul, I will give it a try.

Thanks 

HP Recommended

You're very welcome.

 

If that doesn't work, unfortunately, I don't have any other suggestions for you to try other than to see if your notebook is supported by the HP cloud recovery tool.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

 

HP Recommended

Right now I am using my phone, I will know when I get the chance to extract it.

Thank you

HP Recommended

Can you please tell me what partition to choose, primary?

Thanks  

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HP Recommended

Adding 

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