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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Intel RST VMD Pre-OS Driver Version 18.1.1.5201

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11-24-2025 09:10 AM
Good Day/Evening, Ma'am/Sir,
I have this problem, I have encountered this twice now, the first one is, after I have downloaded the windows 11 update kb5063878, it crashed my laptop. It says bad system config, then it cannot let me reformat my laptop, with the help of the RST_V19.1.0.1001_PV it let me bypassed the locked partition of reformatting. After a few months, a new update occurred, same problem, but this time, it doesn't let me reformat using the same method. I'm frustrated, I have things to do, without my laptop I cannot accomplish some things like my academics, I hope you understand my frustration and try to help me. Thank you
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Accepted Solutions
11-24-2025 09:47 AM
According to the information your posted, your notebook is supported by the HP cloud recovery tool which you can use on another Windows PC to create a bootable USB recovery drive that will return the drive to its 'out of the box' condition.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
You can download the software from the Microsoft Store:
HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store
Since you have to use the software on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed.
Your PC's product number is 40M22EA#ABV
11-24-2025 09:14 AM
those “bad system config” errors usually mean the update is clashing with your storage controller or boot settings, so your device can’t load windows properly. if you can get into the bios, try switching the sata mode between rst and ahci, then run startup repair or reinstall sometimes that’s the only way to get past the locked partitions windows creates after a failed update. once you’re back in, you can pause updates or block that specific kb so it doesn’t crash your laptop again. i really hope you’re able to get it running soon, especially with your academic stuff depending on it
11-24-2025 09:33 AM
11-24-2025 09:47 AM
According to the information your posted, your notebook is supported by the HP cloud recovery tool which you can use on another Windows PC to create a bootable USB recovery drive that will return the drive to its 'out of the box' condition.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
You can download the software from the Microsoft Store:
HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store
Since you have to use the software on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed.
Your PC's product number is 40M22EA#ABV
01-06-2026 11:34 AM
I have an HP Pavilion x360 14-dw1xxx with Intel VMD storage.
After a RAM upgrade, Windows became unbootable.
Microsoft Windows installers and HP Cloud Recovery Tool cannot detect the NVMe SSD because the BIOS locks VMD and requires an OEM pre-OS storage driver.
HP Cloud Recovery Tool fails, and manual F6 driver loading does not expose the disk.
None of the solutions in this thread work.
I am looking for OEM recovery media or a supplemental VMD storage driver for this model.
Please help.