• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-24-2024 09:52 AM - edited ‎06-24-2024 09:52 AM

HP Recommended

Hi all,

 

I have a HP Laptop 15-dy4013dx (6X3B4UAR) and windows cannot see the SSD during a clean install. Its an 11th gen so i know its RST related, but I have tried the sp146929 download from the HP site for this model (along with all the other versions I've had for HP) and none of the drivers will install.

 

I get a " No new devices drivers were found. Make sure the installation media contains the correct drivers, the press OK" error. Is there something I am doing wrong or is there a version  for this laptop that is not listed here on the site?

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-24-2024 10:00 AM - edited ‎06-24-2024 10:03 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if this works:

 

I zipped up and attached the Intel storage controller drivers below so Windows can find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

 

Otherwise you should be able to use the HP cloud recovery tool to make a bootable USB recovery drive to install Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the cloud recovery tool software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

View solution in original post

F6.zip
Was this reply helpful? Yes No
3 REPLIES 3

‎06-24-2024 10:00 AM - edited ‎06-24-2024 10:03 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if this works:

 

I zipped up and attached the Intel storage controller drivers below so Windows can find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

 

Otherwise you should be able to use the HP cloud recovery tool to make a bootable USB recovery drive to install Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the cloud recovery tool software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

F6.zip
Was this reply helpful? Yes No

‎06-24-2024 02:05 PM

HP Recommended

the RST drivers provided still did not work. I have never seen this issue in any laptop I am incredibly stumped.

 

I ended up just using the recovery tool and reinstalled everything, thanks for telling me about that!

Was this reply helpful? Yes No

‎06-24-2024 02:10 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.