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‎08-14-2024 05:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a Hp 17-cn0013dx product number 37P29UA. When i try to install windows 10 it tell me We couldn't find any drives. To get a storage driver, click load drivers. Does anybody know which particular one it is. I have gone on hp and tried to install the Intel Rapid Storage Technology Driver. Its going on a 1TB wd M.2 nvme

 

Thanks

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2024 05:06 PM - edited ‎08-14-2024 05:43 PM

HP Recommended

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and Windows should find the drive and install.

 

Your other option would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.


Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC to create the recovery media, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is 37P29UA#ABA

View solution in original post

F6.zip
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3 REPLIES 3

‎08-14-2024 05:06 PM - edited ‎08-14-2024 05:43 PM

HP Recommended

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and Windows should find the drive and install.

 

Your other option would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.


Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC to create the recovery media, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is 37P29UA#ABA

F6.zip
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‎08-20-2024 12:03 PM

HP Recommended

Tried with driver and it still gave me a hard time. Tried with HP cloud recovery and it worked absolutely perfect. Thank you so much for the assist. Have a wonderful day.

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‎08-20-2024 12:04 PM

HP Recommended

You're very welcome.

 

You have a great day too!

Was this reply helpful? Yes No
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