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‎01-05-2021 09:53 AM

HP Recommended
Product: Hp pavilion g6 2132tx
Operating System: Microsoft Windows 7 (64-bit)

everytime i change my OS it is very hard for me to jnstall Intel hd 3000 or AMD Radeon graphics driver. when i download them from official site and try to install the pop-up shows the software didn't meet systems requirements. I tried many ways like update it from windows update or from device manager but didn't work... Please help me in this and tell me why it happens because 4 years ago it was not happening...then why now it is happening?

Please resolve this issue

 

Regards

Vishal

 

 

1 REPLY 1

‎01-05-2021 10:08 AM

HP Recommended

Hi, Vishal:

 

The AMD graphics driver from your notebook's support page is the only one you should install.

 

That is a custom driver that installs both the AMD and Intel graphics adapters.

 

Never try to update the Intel or AMD graphics drivers   Do not let Windows Update update the graphics drivers.

 

Failure to do that will result in the switchable graphics not working.

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58894.exe

 

If the above driver doesn't work, most likely one of the two graphics chips has overheated during the life of the PC and has failed.

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