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‎01-21-2023 11:54 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

After replacing my HP ZBook G2 hard drive and doing a fresh, full Windows Pro 10 install, device manager shows an unknown device which is not installed (which is the bluetooth card).   For that device, under Properties--Details---Hardware ID, there are two numbers:

USB\VID_8087&PID_07DC&REV_0001   and  USB\VID_8087&PID_07DC

Under Events it says "Device USB\VID_8087&PID_07DC\5&140ed9e3&0&12 requires further installation."

 

Previous listed solutions on this forum have links to Intel.  However, Intel's website no longer carries drivers for these on their support download site.

 

Is there a reliable, safe alternate site to obtain these drivers?   I have my old hard drive which is still functional.   Is it be possible to re-install that old drive and then pull the needed installable drivers from it?  Such as from the recovery partition?  I only swapped out the hard drive for a larger SSD replacement.  I needed a fresh version of Windows for improved performance as well, so I didn't clone the old drive.

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2 people had the same question
1 REPLY 1

‎01-21-2023 12:44 PM

HP Recommended

Hi:

I would try the Bluetooth driver from Dell.

 

Intel Bluetooth Driver | Driver Details | Dell US

 

I explored the driver folder and the WP driver folder inside the W10 64 bit production driver folder has driver support for the hardware ID you posted.

 

 

 

 

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