Internal Battery Issue resulting in bootup issuess and operation running

[Markovanb61]

I have a HP laptop model number 15-da0000na, product ID 4CM48EA#ABU. As of Today, I have to initiate the 15 second power on, then reconnect power, and press power on switch again, and the laptop will boot. 

However, I get the following error message resulting:-

HP Battery Alert

BIOS has detected that the capacity of the internal battery has been reduced. This may be caused by environmental factors such low ambient operating temperature, or it could be due to aging of the battery pack. Operating your system in a warmer location or operating your unit for a while might remove this condition. If the condition persists or if you have an older system, please contact HP service.

Primary (internal) Battery (001)

Enter - continue startup 

So after booting it will remain on for a short while, then die. I looked at the system > power and battery status.

It shows a 0% condition. The AC adaptor appears to be working ok. The graphic of Battery levels also displays a gradual diminishing to zero over the last day.

I currently live in Bali, so environment is pretty warm here, 

[Irfan_06]

Hi @Markovanb61,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Follow the below steps to perform the battery Test.

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

If the battery test fail, there is an issue with the battery and needs to be replaced.

If the battery test pass, Kindly refer to the steps on this link and let me know if that resolves the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support