Internal drive not detected

[banana111]

I am unable to reinstall windows on the internal drive of this laptop. The drive is not found in the windows installer.

The drive is identified when troubleshooting with the HP advanced diagnostic test.

Initially when attempting to boot I received a black screen and "BlInitializeLibrary". Reinstalling windows 11 worked to get the system running again. About one week later I received the same error, but I have been unable to reinstall windows as the drive does not appear.

I tried upgrading the bios. Currently version F.43

[tk_srq]

@banana111,

Since your model comes with an Intel Core 12th gen processor, the Windows installer needs Intel RST storage drivers to detect the storage drive to install Windows on. You can follow the steps below to install IRST drivers.

1. Use a Windows installation usb drive created with Microsoft Media Creation Tool (ISO file-based installation usb drives may cause errors during the IRST driver installation).

2. Download Intel RST driver from the link below. Run it as administrator and follow the on-screen instructions to perform the driver extraction.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

3. Go to C:\SWSetup\sp146929. Double click the sp146929 folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs to detect the storage drive.

4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK.

5. Multiple .inf driver files may be displayed. Select one and click Next. If no driver files are displayed, uncheck the box on the bottom left corner of the screen. Find an 'iaStorVD'.inf file and click Next.

6. The storage drive will be displayed with partitions if the drive has Windows installed previously. Delete each of all the partitions only to see "unallocated space" and click Next to proceed the installation.