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‎04-22-2020 04:32 AM - edited ‎04-22-2020 04:39 AM

HP Recommended
Product: Pavilion G6
Operating System: Microsoft Windows 8.1 (64-bit)

I purchased Pavilion G6 - 2236TX laptop with WIN 8 Standard in 2013. Subsequently OS was upgraded to WIN 10. Encountered issues  with Wi-Fi connectivity 2 years back. When I took it to HP Authorized Service Center, I was told that this Laptop is not compatible with Windows 10 and hence I had the Wi-Fi connectivity issue and maximum my Laptop can support is Windows 8 and same was re-installed and delivered. Now every time I switch it on, it prompts to upgrade to Windows 10.  Please advice me if Pavilion G6 is really not compatible with Windows 10 and leads to such problems as informed. I do not find Pavilion G6 listed in the list of Consumer Notebook PCs tested for Windows 10 as available at https://support.hp.com/in-en/document/c05195282

1 REPLY 1

‎04-22-2020 07:38 AM

HP Recommended

Hi:

 

Your notebook is not supported for W10.

 

The main reason it won't work is because there are no W10 drivers for the AMD/Intel switchable graphics your notebook has.

 

You could replace the internal wifi card with one that works in W10, but the graphics is the show-stopper.

 

Sometimes you can't get the IDT audio to work either.

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