• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Chromebook 14
Chrome OS

HP Chromebook 14-q010dx (ENERGY STAR)

Out of Warranty: Ended on 6/02/2015

Serial Number

[Personal Information Removed]

Product Number

F2E14UA

 

Im wanting to update the OS for this chromebook.  Update attempt says its up to date at version 76.0.3809.136

I know the current OS is 99.0.4044.51

Is this chromebook to old to upgrade?

 

Thanks,

Jay

1 REPLY 1
HP Recommended

Hi@WebsByDoc1,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing update issues with the HP Chromebook 14.

 

I have a few recommendations 

  • Devices might not be able to autoupdate to the latest version of Chrome OS for a few reasons. By default, Chrome devices autoupdate to the latest version of Chrome when it's available. In your Google Admin console, make sure that Device updates is set to Allow updates.
  • Older Chromebooks have older hardware parts, and these parts eventually lose the ability to get the latest updates. If your Chromebook is more than 5 years old, you might see this message: "This device will no longer receive software updates. You can continue using your computer but should consider upgrading." 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.